Frequently Asked Questions – Orders

Can you include a gift receipt?

All of our orders are sent with only a packing slip that contains no pricing information. However, while the packing slip included with your order does not display prices, please.

Can I cancel my order?

We strive to process and fulfill orders as quickly as possible.

While we will do our best to accommodate cancellation requests, orders that have already begun processing in our warehouse cannot be canceled. If we are unable to process your cancellation, we do offer free returns and exchanges within the US.

How can I find out when an out-of-stock item is available?

If an item is out of stock, you can sign up for a notification on the product page. Simply click the blue “Out of Stock – Notify Me When Available” button and enter your contact information. We’ll send you an email as soon as the item is back in stock.

Please note that Outlet items are unlikely to be restocked.

What changes can I make to my order?

We strive to process and fulfill orders as quickly as possible. If you need to change an order, please contact our customer service team as quickly as possible, either by phone or email.

While we will do our best to accommodate change requests, orders that have already begun processing in our warehouse cannot be changed in any way.

Can I add an item to my order if it hasn’t shipped yet?

Unfortunately, we are unable to add items to an existing order, regardless of its processing status. If you wish to purchase additional items, you will need to place a separate order, which will ship independently from your original order.

How can I place a bulk or corporate order?

Please note that all bulk orders for the holidays must be submitted by December 6th to ensure timely processing. Once we receive your request, it will be forwarded to the appropriate department for review.

Processing Time: Embroidered orders require 7-10 business days to process before shipment. This processing time will be completely independent of any selected shipping method, even expedited methods.